Questions, answered.

Yes — anywhere on your property that has dog waste: front, back, and side yards, flower beds, dog runs, along fence lines, under trampolines. If the waste is on your property, it's in scope.

Yes, and how thoroughly depends on your service plan. All plans include equipment disinfection between yards (we spray our rake, dustpan, and shoe soles with Rescue™ AHP, a veterinary-grade disinfectant). Sanitize+ and Deodorize+ plans add direct sanitizing to your yard.

We bag all waste in heavy-duty contractor bags and haul it away with us — it never sits in your bin waiting on pickup day. Haul-away is included on every plan at no extra charge.

We service year-round. Snow that's covering waste makes scooping impossible. In those cases, we'll note the missed waste in your portal and return on your next scheduled visit. Waste that's frozen to grass cannot be safely removed without damaging your lawn; we'll mark these in our notes and clear them once the ground thaws.

It happens occasionally. Sometimes a pile is hidden under a leaf or tucked behind a bush. If you find one, let us know within 24 hours and we'll come back and re-scoop free of charge. That's our 100% Satisfaction Guarantee.

No. Most of our customers are at work when we arrive. We just need access to your backyard, through an unlocked gate, a gate code, or a key under a planter. As long as we can get in safely, we'll get the job done.

If your dog is friendly and contained in the yard, no problem, we love meeting our furry clients. We just ask that aggressive dogs be brought inside before our visit. If we can't safely access the yard, we'll text you and reschedule.

Tell us your preferred day and we'll build your route around it wherever we can. If a route change ever affects your day, we confirm it with you first.

Better: you get a text about 60 minutes before we arrive, and a photo of your secured gate the moment we're done. No wondering whether we came.

Get a free quote — the button at the top of any page starts it, and it takes about 2 minutes. No payment at signup: billing only begins with your go-ahead. If you'd rather talk to a human, email support@poopypuppy.com.

We have plans for every lifestyle starting at $55 per month† and offer discounts for seniors. To get exact pricing, get a free quote.

† $55/mo reflects our yard-sign discount — display our sign in your yard and save every month.

Monthly and automatic through your secure customer portal. Most customers connect their bank once (ACH bank draft) and never think about it again; cards work too. Receipts are emailed after every charge.

Yes. We don't believe in contracts. Change your plan anytime right in your customer portal; to pause or cancel, one quick call or text takes care of it. We'll happily earn your business each month.

Gate safety is our #1 priority. Every Poopy Puppy Pro is trained to verify the gate latch is fully secured before leaving. We then take a photo of the closed gate and upload it to your customer portal so you know exactly when and how your gate was secured.

Yes — fully licensed in Layton, Utah (Business License BL26-0540).

Yes. Every Poopy Puppy tech is background-checked through Layton's solicitor licensing process before they ever enter a yard.

We serve Layton, Utah. Check our Service Areas page or enter your ZIP code on the homepage to confirm we cover your address.